Legal

Privacy Policy

How we manage and protect the personal information of clinics and patients.

This Privacy Policy explains how Blend Compounding manages and protects the personal information and business data of its users, including clinics registered on, and patients who interact with, the Skinternal website at skinternal.com.au. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Collection of Information

We collect personal and business information that is necessary for us to provide our products and services. This information may include:

Clinic details such as business name, ABN, address, contact details and transaction history.

Names and contact details of representatives authorised to use a clinic account.

Patient information provided through the personalised pathway — such as the details given in a digital intake form — where required for a compounding pharmacist to review and prepare a formulation.

2. Use of Information

We use the information we collect for the following purposes:

To process orders and manage clinic accounts.

To review intake information and prepare and dispense formulations safely and appropriately.

To communicate with you about accounts, orders and services.

To improve our services and your experience on the website.

To comply with legal and regulatory obligations, including record-keeping and reporting.

3. Disclosure of Information

We do not disclose your personal or business information to third parties, except in the following cases:

Service providers: We may share information with third-party service providers who assist us in operating the website or fulfilling orders (for example, compounding pharmacy partners, logistics providers and payment processors), only to the extent needed to perform those functions.

Legal requirements: We may disclose information where required to do so by law, such as for legal proceedings or regulatory compliance.

4. Data Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, using secure technologies and data protection protocols.

Access control: Only authorised personnel and service providers who need the information to perform their duties have access to it.

Breach notification: In the unlikely event of a data breach, we will notify affected parties in accordance with applicable legal requirements.

5. Access and Correction

You may request access to the information we hold about you and ask us to correct any inaccurate or out-of-date information. To make a request, please contact us at enquiries@skinternal.com.au.

6. Cookies

We use cookies to support and improve your experience on our website. Cookies help us understand website activity, improve performance and tailor content. You can adjust your browser settings to refuse cookies, though doing so may affect some features of the website.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting to the website. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

For any privacy questions or requests, please contact us at enquiries@skinternal.com.au.